Mike Dariano

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AT&T did little to inspire loyalty (quote)

In the meantime, AT&T did little to inspire loyalty in its customers. Their phone service was riddled with interruptions, poor sound quality, unreliable connections, and the frequent distractions of "crosstalk," the term engineers used to describe the intrusion of one signal (or one conversation) into another.

From the slowly warming up The Idea Factory, page 18.

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