So..after getting back from Germany, the angry passenger decided to write to CD aka České dráhy.
Yes, I was the angry passenger. Why? Because the European legislation says so. Therefore the adventure begins:
Week 1: e-mail sent to CD describing the issue.
Week 2: no answer, reminder sent
Week 3: I receive a call:
"Hello, this is Reiffeisen Bank support, we are calling regarding your e-mail"
"Hi, what e-mail? I think it's a mistake, you answered already my technical issue and it was fixed..one month ago"
"Ok, but it's regarding the CD Berlin trip e-mail. How can we help you with that?"
"How do you know about that?"
"Well miss, you wrote to us, about the european laws, and delays and money"
I check the e-mail flow. DAMN..when I sent the reminder Outlook took automatically the Raiffeisen Bank support e-mail address, and I missed it. So imagine having your bank calling you about a train issue..especially as in my reminder I was so "playing the angry card".
Week 3 same day: I fill in the form from their website..hope now it will reach them as the first e-mail did.
Week 5: Reply from CD saying that they are sorry, that the locomotive broke in Hungary and that if I want the money back I will receive 25% of the whole ticket in CD vouchers. But I have to fill in a form, attach the ticket and send everything by post to Brno. Or to go to the train station and hand over the documents and the lady there will send them to Brno.
Imagine I gave up. Too much trouble and too much time for 500 crowns in vouchers that will probably expire before I get the chance to use them.
So, what did we learn:
- check who is receiving your e-mails
- have a lot of patience when asking for money from any public company. No worries, this is a world wide thing. Same as in my home country.